312.869.01
Applied Concepts of Operations Management

Location
East Baltimore
Term
3rd Term
Department
Health Policy and Management
Credit(s)
3
Academic Year
2024 - 2025
Instruction Method
In-person
Class Time(s)
M, W, 8:30 - 9:50am
Auditors Allowed
No
Available to Undergraduate
No
Grading Restriction
Letter Grade or Pass/Fail
Course Instructor(s)
Julie Cady-Reh
Contact Name
HPM Course Approver
Frequency Schedule
Every Year
Prerequisite
Description
Focuses on the areas of performance improvement and project management to enhance the efficiency and effectiveness of clinical operations. Includes hands-on field experience in an inpatient or outpatient healthcare delivery setting. Develops skills in rapid-cycle improvement techniques and assessment. Introduces topics in this course that will be experientially designed to enhance hands-on learning and application.
Learning Objectives
Upon successfully completing this course, students will be able to:
  1. Apply tools and frameworks from Lean Six Sigma for rapid-cycle operational improvement, including process mapping, qualitative interviews, observational time studies, and root-cause analysis
  2. Employ tools and techniques to improve project management skills, organization, planning and execution, meeting management, and key stakeholder engagement
  3. Perform observational data collection and analysis and outcomes reporting
  4. Work collaboratively with clinical and non-clinical stakeholders in a real-world healthcare delivery setting
Methods of Assessment
This course is evaluated as follows:
  • 50% Group Work
  • 40% Assignments
  • 10% Homework
Enrollment Restriction
MHA students only
Instructor Consent
Consent required for all students
Consent Note
restricted to MHA students only
Consent Contact
HPM_Course_Approvals@jh.edu
Special Comments

Develops competencies introduced in Term 1 Applied Methods for Optimizing Performance in Healthcare through the application of knowledge and skills in real-world settings.