300.841.49
SS/R: Safe Communication for Safer Health Care

Location
Internet
Term
Summer Institute
Department
Health Policy and Management
Credit(s)
2
Academic Year
2023 - 2024
Instruction Method
Synchronous Online
Start Date
Tuesday, June 13, 2023
End Date
Wednesday, June 14, 2023
Class Time(s)
This course will be offered in the HPM Summer Institute. Students will be assigned pre-course readings that must be completed prior to the start of class. No assignment will be accepted after August 4, 2023.
Tu, W, 9:00am - 5:00pm
Auditors Allowed
No
Available to Undergraduate
No
Grading Restriction
Letter Grade or Pass/Fail
Course Instructor(s)
Albert Wu
Contact Name
Pamela Davis
Frequency Schedule
One Year Only
Next Offered
Only offered in 2023
Description
This course equips students with knowledge and skills that could be useful to understand communication-induced hazards, harms, and related challenges in health care.
Provides students with a comprehensive understanding of the communication pitfalls that can contribute to error and preventable harm in healthcare. Teaches ten misconceptions about communication that frequently cause interpersonal failures in communication, and how certain aspects of the healthcare setting facilitate their occurrence. Teaches specific interpersonal communication practices that are prone to failure, and how to replace them with five “safe communication” competencies that help them communicate more reliably and support safe, high-quality care.
Learning Objectives
Upon successfully completing this course, students will be able to:
  1. Understand common communication pitfalls, and how they contribute to preventable safety events.
  2. Identify and correct frequent misconceptions about human communication that commonly lead to patient safety events.
  3. Replace these common communication weaknesses with five concrete “safe communication” practices to make the connections between us more resilient to interpersonal failures.
Methods of Assessment
This course is evaluated as follows:
  • 10% Participation
  • 20% Quizzes
  • 30% Group Presentation
  • 10% Exam(s)
  • 30% Final Paper
Instructor Consent
No consent required
Special Comments

This course will be offered in the HPM Summer Institute. Students will be assigned pre-course readings that must be completed prior to the start of class. No assignment will be accepted after August 4, 2023. This is the online/virtual section of a course also held onsite. You are responsible for the modality in which you register.