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Introduction to Healthcare Quality and Patient Safety: A Management Perspective

East Baltimore
3rd Term
Health Policy and Management
Academic Year
2023 - 2024
Instruction Method
Class Time(s)
Wednesday, 10:30 - 11:50am
Auditors Allowed
Available to Undergraduate
Grading Restriction
Letter Grade or Pass/Fail
Course Instructor(s)
Contact Name
Frequency Schedule
Every Year
Next Offered
2024 - 2025
Introduces students to the latest thinking on healthcare quality and patient safety improvement through didactic sessions, interactive exercises and case studies that have direct relevance for the public health practitioner, healthcare administrator or clinician. Focuses on the specific domains of healthcare quality and patient safety based on the strategies recommended by the Institute of Medicine report "To Err is Human." Examines healthcare quality and patient safety from a strategic viewpoint with the goal of making healthcare administrators into effective decision makers.
Learning Objectives
Upon successfully completing this course, students will be able to:
  1. Explain the national policy, regulatory, and advocacy pressures to improve patient safety and quality of care
  2. Identify organizational structures and processes designed to improve quality and patient safety
  3. Describe the role of accountability and how it is used to guide costs, quality and outcomes
  4. Explain strategies designed to increase the use of evidence-based patient safety interventions
  5. Analyze the relationship between patient safety organizational culture and communication that influences patient outcomes
  6. Explain strategies for building a business case for improving safety
Methods of Assessment
This course is evaluated as follows:
  • 20% Participation
  • 80% Assignments
Enrollment Restriction
not open to undergraduates
Special Comments

Students who take this course should not take 309.730 or 311.615 in the same year.