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Quality Assurance Management Methods for Developing Countries

Summer Institute
International Health
Academic Year
2023 - 2024
Instruction Method
Asynchronous Online with Some Synchronous Online
Start Date
Monday, June 12, 2023
End Date
Friday, June 16, 2023
Class Time(s)
Monday, 10:00am - 12:00pm
Wednesday, 10:00am - 12:00pm
Friday, 10:00am - 12:00pm
Tuesday, 10:00 - 10:50am
Thursday, 10:00 - 10:50am
Auditors Allowed
Yes, with instructor consent
Available to Undergraduate
Grading Restriction
Letter Grade or Pass/Fail
Course Instructor(s)
Contact Name
Frequency Schedule
Every Year
Next Offered
2024 - 2025

Introduction to Online Learning.

Presents the principles and practice of total quality management methods for health systems in developing countries. Emphasizes integrated district-level health systems management; fostering a genuine team approach in the face of an authoritarian tradition; central importance of community governance; interventions performed according to standards and in an equitable fashion; introducing a measurement-based approach to problem solving, emphasizing analysis of service delivery process and outcome; and developing operational research as an integral component of the management system.
Learning Objectives
Upon successfully completing this course, students will be able to:
  1. Describe the principles, concepts and methods for developing quality initiatives and explain how these can be used to improve essential public health services
  2. Define quality from the perspective of all stakeholders, particularly in diverse populations
  3. Explain how quality assurance principles can identify health barriers and how findings can be utilized to build equity in access and improve population health
  4. Discuss how quality assurance re-design tools can lead to behavioral changes in populations as a result of improved health programming
  5. Measure a performance gap and conduct a gap analysis to determine the root cause
  6. Apply team-based problem-solving methods to address poor performance of public health services
  7. Assess the costs of poor quality and of quality improvement
  8. Develop performance monitoring systems and indicators to manage healthcare performance
Methods of Assessment
This course is evaluated as follows:
  • 40% Assignments
  • 50% Project(s)
  • 10% Participation
Special Comments

This course has asynchronous work starting on May 29. During May 29–June 9, participants will access and review the readings and lectures for two weeks prior to the course starting on June 12. No assignments or quizzes during this time, but attendance and course access will be monitored to ensure students are taking all the lectures sequentially prior to the synchronous session.