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Case Studies in Management Decision-Making

Course Status

East Baltimore
3rd Term
International Health
Academic Year
2022 - 2023
Instruction Method
Class Time(s)
Wednesday, 1:30 - 4:20pm
Auditors Allowed
Available to Undergraduate
Grading Restriction
Letter Grade or Pass/Fail
Contact Name
George Pariyo
Contact Email
Frequency Schedule
Every Year
Students analyze problems and develop strategies based on real dilemmas faced by decision-makers. Students formulate positions before class and actively participate in discussion during class. Cases come from both International and U.S. settings, and deal with issues such as: conflict between budget and program offices, working with governing boards, contracting between government and non-government providers, dysfunctional clinics, reforming hospitals, managing local politics, cutting budgets and collaborating in informal organizations. Develops skills in leadership, negotiation, analysis, communication, and human resource management.
Learning Objectives
Upon successfully completing this course, students will be able to:
  1. Apply principles of leadership, governance and management in effectively leading a health organization; including creating a shared vision, mission awareness, motivation and decision-making
  2. Apply basic principles and tools of budget and resource management to improve organizational effectiveness
  3. Apply effective negotiation, human relationships and communications skills in resolving conflict and achieving organizational objectives
  4. Identify transitions in a non-profit organization and how different approaches to board engagement can be used to effectively manage organizational change
  5. Outline a plan for succession in an organization from the perspective of a consultant and write a usable contract for health and social services
  6. Identify the limitations of contracting for health and social services, and how to deal with them
  7. Apply ethical approaches to practical health care program decisions and practice good participation in a conflict-ridden meeting of a health organization
  8. Develop strategies to deal with complex human resource issues in health care using imperfect data and with pressures to save money
  9. Identify how confusion of mission and conflict of interest operate at board and management levels in a health care organization
Methods of Assessment
This course is evaluated as follows:
  • 40% Assignments
  • 40% Assignments
  • 20% Participation
Special Comments

Undergraduate students must get consent from the instructor