221.722.81
Quality Assurance Management Methods for Developing Countries
Location
Internet
Term
1st Term
Department
International Health
Credit(s)
4
Academic Year
2012 - 2013
Instruction Method
TBD
Auditors Allowed
Yes, with instructor consent
Available to Undergraduate
No
Grading Restriction
Letter Grade or Pass/Fail
Course Instructor(s)
Course Instructor(s)
Richard Morrow
Contact Name
Frequency Schedule
Every Year
Resources
Prerequisite
Introduction to Online Learning.
Presents the principles and practice of total quality management methods for health systems in developing countries. Emphasizes integrated district-level health systems management; fostering a genuine team approach in the face of an authoritarian tradition; central importance of community governance; interventions performed according to standards and in an equitable fashion; introducing a measurement-based approach to problem solving, emphasizing analysis of service delivery process and outcome; and developing operational research as an integral component of the management system.
Learning Objectives
Upon successfully completing this course, students will be able to:
- describe the principles, tools and methods for developing quality initiatives
- define quality from the perspective of stakeholders
- determine root cause of quality deficiencies and apply team- based problem solving methods to address poor performance of terms and systems
- assess the costs of poor quality and of quality improvement
- develop performance monitoring systems and indicators to manage performance of health care
- apply concepts and tools from QA case studies